Delivery and Returns Policy

Miele major domestic appliances (excluding Vacuum Cleaners) 

We aim to make the purchase of your new appliance from ATI Miele Sheffield as easy as we can so that you can enjoy your new machine with as little hassle as possible. The price you pay for your appliance direct through ATI Miele Sheffield includes the cost of delivery, basic connection (where applicable) and disposal of your old appliance. We will even take away all unwanted packaging that comes with your new appliance, saving you the trouble of disposing of it yourself.

Please note that this service applies to mainland UK addresses only. For non-mainland UK addresses we offer a delivery service only with additional costs. We will contact you by telephone to discuss this when you have placed your order.
Once you have placed your order we will contact you by telephone usually by the following working day to arrange delivery to your chosen address and to confirm if you have an old machine for disposal. We can usually deliver your appliance within 2-5 working days after placing your order although this is subject to your postcode, stock availability and to us agreeing with you a time that is convenient.

For freestanding appliances we will disconnect your old appliance and take it away for recycling. We will put your new appliance in place including plugging it in and for freestanding washing machines and dishwashers we will connect to water supply and waste. In some circumstances, where we find mains services to be unsuitable for safe disconnection and connection or where some level of remedial works are required, we reserve the right to not carry out these services. We are unable to disconnect or connect hard wired appliances, to rewire plugs, to ‘customise’ fittings and fixtures or to dismantle or change any furniture.

We regret that we are unable to un-install or install integrated or semi integrated appliances, this includes appliances that have an integrated door front matching your kitchen cabinets, unless you live locally to the Sheffield showroom. This can be arranged for an extra charge locally by speaking with us directly. We can take away your old integrated appliance for disposal providing that it is disconnected from all mains supplies and that it is removed from its niche and has no fixings or furniture attached to it.

Where you have bought a tumble dryer and stacking kit which is compatible with your washing machine we can stack your tumble dryer on top of your washing machine.

We will remove all packaging and if required dispose of your old appliance all free of charge leaving you with only your new Miele to enjoy.

We always aim to consolidate orders although if you have also ordered Accessories, a Vacuum Cleaner or more than one product then these may arrive separately on a different delivery.

Miele Vacuum Cleaners 

The online price you pay for your Miele Vacuum Cleaner includes the cost of delivery.

Deliveries of vacuum cleaners can be made to all UK addresses.
We will aim to deliver your Vacuum Cleaner within 2-5 working days subject to stock availability.

Our chosen carrier will attempt delivery to your chosen address; if there is no-one available they will leave a card with instructions on how to arrange another delivery date or how to collect locally.

We always aim to consolidate orders although if you have ordered accessories or more than one product with your Vacuum Cleaner then these may arrive separately on a different delivery.

If we can help with anything relating to the delivery of your Miele vacuum cleaner please email us at emma@atimielesheffield.co.uk quoting your Order Acknowledgment number.

Accessories & Dustbags 

Orders of £40 or more qualify for free standard delivery within the UK mainland and Channel Islands only.

Orders under £40 will be charged £5 delivery within the UK mainland and Channel Islands only.

Deliveries of dustbags and accessories via ATI Miele Sheffield are made within 2-5 working days of placing your order.

Out of stock items 

To avoid dissatisfaction we aim to keep stock at levels to meet customers demand. From time to time however products may regrettably be out of stock. If this is the case then we will inform you by email and the items will be delivered to you as soon as they are available. Items on the same order that are in stock will be delivered to you as normal.